What is the general guidance about the customer's presence during services?

What is the general guidance about the customer's presence during services?

• A. The customer must always be home.
• B. The customer should be home for the initial service only.
• C. The customer is not required to be home for every service.
• D. The customer should never be home.

Answer: (C)

Being present for every service isn’t required. In practice, customers can authorize access in advance (via keys, lockbox, gate codes, or arranging someone to grant entry), allowing the technician to perform routine visits on schedule even if the customer isn’t at home. The initial visit is usually the time to discuss plans and concerns, but ongoing services often proceed without the customer being present, with clear notes or a service report left afterward. If a visit requires the customer’s presence, that can be arranged—otherwise, the standard approach is to enable access and complete the service as planned.

Being present for every service isn’t required. In practice, customers can authorize access in advance (via keys, lockbox, gate codes, or arranging someone to grant entry), allowing the technician to perform routine visits on schedule even if the customer isn’t at home. The initial visit is usually the time to discuss plans and concerns, but ongoing services often proceed without the customer being present, with clear notes or a service report left afterward. If a visit requires the customer’s presence, that can be arranged—otherwise, the standard approach is to enable access and complete the service as planned.