Which statement best describes how floor pricing varies across service types?

Which statement best describes how floor pricing varies across service types?

• A. It is constant for all service types.
• B. It depends only on customer preferences.
• C. Each service type has a floor price with two possible values based on ACV.
• D. It is determined by the technician on site.

Answer: (C)

Floor pricing is defined for each service type, not the same across all services. For every service type, there are two possible floor prices, and which one applies depends on the Annual Contract Value (ACV). If a customer’s ACV falls into the higher bracket, you use the higher floor; if it falls into the lower bracket, you use the lower floor. This keeps pricing aligned with the value and commitment of the contract. Customer preferences and the on-site technician do not determine the floor price; it’s a policy-driven decision based on service type and ACV.

Floor pricing is defined for each service type, not the same across all services. For every service type, there are two possible floor prices, and which one applies depends on the Annual Contract Value (ACV). If a customer’s ACV falls into the higher bracket, you use the higher floor; if it falls into the lower bracket, you use the lower floor. This keeps pricing aligned with the value and commitment of the contract. Customer preferences and the on-site technician do not determine the floor price; it’s a policy-driven decision based on service type and ACV.