Aptive Sales Pay and Tech Service Practice Test

After a service visit, the customer typically receives a photo record that shows the issue, the steps taken, and the result. A tech usually captures multiple shots: an overall view of the area, close-ups of the problem, and after-work photos to confirm the fix. Six to eight photos provide enough coverage to document the full scope and give clear proof of what was found and done, without overwhelming the customer or the records. Fewer photos can miss important details, while more photos can be unnecessary and cumbersome to review. So six to eight photos is the most practical, commonly used deliverable.